Welcome to the AstraWatchs FAQ page!
Here are answers to our most common customer questions.

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🕒 1. How long does delivery take?

Usually 3–7 working days depending on your location.

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💵 2. What payment methods do you accept?

We accept Cash on Delivery (COD), Bank Transfer, and Easypaisa.

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🚚 3. Do you offer free delivery?

Yes! We offer free shipping on all orders above PKR 5000.

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🔁 4. Can I return or exchange my product?

Yes, you can request a return or exchange within 3 days of receiving your order — only if it’s defective, damaged, or incorrect.
(See our Refund & Return Policy for full details.)

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📦 5. Are your watches original?

We sell authentic and genuine watches from trusted brands like Skemi, Naviforce, and Curren.
We do not sell replicas or counterfeit products.

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💳 6. Is online payment safe?

Yes, all payments and personal data are protected through Shopify’s SSL-secured system.

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🕵️ 7. How can I track my order?

After your order is shipped, we’ll send you a tracking ID via SMS or email.

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📞 8. How can I contact customer support?

You can reach us any time:
📞 0330 8342628
📧 astrawatchs@gmail.com
or message us on our Instagram/Facebook pages.

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🕰 9. Do you have physical stores?

Currently, AstraWatchs operates online only, but we deliver to every city in Pakistan.

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🏷 10. How can I apply a discount code?

On the checkout page, you’ll see a “Discount Code” box — enter your promo code there before completing your order.